These Terms of Service ("Terms") govern your use of the Labelly mobile application and any related web pages (together, the "Service"). By creating an account or using the Service you agree to these Terms. If you don't agree, please don't use the Service.
We've tried to write this in plain English. If anything is unclear, email support@labelly.app.
The Service is operated as a sole-trader project based in the United Kingdom. In these Terms "Labelly", "we", "us" and "our" refer to that operator. "You" refers to the person using the Service.
You must be at least 13 years old to use Labelly. If you live in a country that sets a higher minimum age for digital services (16 in much of the UK and EU), you must meet that age. To purchase a subscription you must be old enough to enter a contract in your jurisdiction, or have your parent or guardian agree on your behalf.
We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use Labelly on devices you own or control, subject to these Terms and the Apple Media Services Terms (the standard Apple end-user licence agreement) which also apply to your use of the iOS app.
Labelly is free to download and includes a limited daily number of scans. Labelly Pro unlocks unlimited scans and additional features. Pro is offered as a monthly or yearly auto-renewing subscription at the prices shown in the app at purchase.
All payments are handled by Apple. Refund requests must be made through Apple at reportaproblem.apple.com. We don't process refunds directly. UK and EU consumers may have additional statutory cancellation rights — contact us if you believe these apply.
If we change the subscription price, we will notify you in advance and you can cancel before the new price takes effect. Continuing the subscription after a notified price change means you accept the new price.
Labelly lets you contribute product information — photos of labels, nutrition data and product names — to fill gaps in our catalogue. We refer to this as "User Content".
By submitting User Content you grant us a worldwide, royalty-free, perpetual, irrevocable, sublicensable licence to host, store, reproduce, modify, display, distribute and create derivative works of that content for the purpose of operating and improving the Service, including showing it to other users of Labelly.
We may review, edit, refuse or remove any User Content at our discretion, especially where it appears inaccurate, infringing or otherwise inappropriate. We aren't obliged to publish anything you submit.
You agree not to:
In particular:
To the fullest extent permitted by law, we accept no liability for decisions you make based on information shown in the Service. Always read the actual product packaging.
The Service relies on third parties (including Google Firebase, RevenueCat, Anthropic, Open Food Facts, Apple and Cloudflare) — see our Privacy Policy for details. Your use of those services may be subject to their own terms. We aren't responsible for third-party services or their content.
Some product data is sourced from Open Food Facts, an open community database, and is provided under their Open Database Licence (ODbL). Open Food Facts is not affiliated with Labelly.
The Service, including the Labelly name, logo, app design, scoring algorithm and code, is owned by us and protected by intellectual property laws. Nothing in these Terms transfers any of those rights to you, except the limited licence in §4.
We may add, change or remove features at any time, and we may suspend or stop the Service. We'll give reasonable notice where the change is material and would affect a paid subscriber's core benefits.
You can stop using the Service at any time and delete your account from the Profile screen. We may suspend or terminate your account if you breach these Terms, use the Service in a way that creates risk for us or other users, or where we're required to by law. On termination, your right to use the Service ends, but provisions that by their nature should survive (e.g. §6.1 licence, §8 health disclaimer, §13 warranties, §14 liability, §16 governing law) will continue.
The Service is provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement.
Nothing in these Terms limits or excludes any warranty, right or remedy that cannot lawfully be limited or excluded under the laws of the jurisdiction where you live — including your statutory rights as a consumer under UK or EU law.
To the fullest extent permitted by law:
Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded by law.
You agree to indemnify and hold us harmless from any claim, loss or expense (including reasonable legal fees) arising out of (a) your User Content, (b) your breach of these Terms, or (c) your misuse of the Service. This section does not apply to consumers acting outside their trade, business or profession to the extent the law prohibits it.
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or related to these Terms, except that if you live in a part of the UK or in the EU, you may bring proceedings in your local courts and benefit from any mandatory consumer protections of your home country.
If you use Labelly on an Apple device, you acknowledge that:
We may update these Terms from time to time. We'll update the "Last updated" date above and, for material changes, give you notice in the app or by email. Continued use of the Service after the change takes effect means you accept the updated Terms.
Questions about these Terms: